Trading conditions
The terms and conditions were last amended on 29 September 2022.
Preloved.dk is operated by:
LUXU ApS
DK43989618
Email: kontakt@preloved.dk
Ordering your item
When you order an item, within a few minutes you will receive a confirmation per mail. (remember to check the spam filter)
Cancellation of your item
You can always cancel your item as long as it has not been shipped.
Prices
All prices are stated in EUR and do not include VAT. The goods are sold under the used VAT scheme.
Payment
Preloved.dk accepts payment cards, mobilepay & Anyday on the site, other agreements can be made by contacting customer service. All payments on the site are secured and encrypted. The payment will not be withdrawn from your account until your order has been dispatched. We do not charge card fees.
When paying with Anyday, we withdraw the first payment when the item is dispatched. You then pay a monthly benefit on the last working day of the next three months. This benefit depends on your order total and payment plan. If you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically end. Read more about terms for use of Anyday here: https://da.anyday.io/terms-conditions/shopper.
Shipping/Delivery
There is always free delivery to parcel shops.
Delivery can take up to 7 days, and the item is sent by PostNord. For express orders, please contact us directly.
Right of withdrawal
As a consumer, you have a 30-day right of withdrawal when you shop with us.
The cancellation period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontakt@preloved.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 30 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
PRELOVED.dk
Fuglebækvej 3D, st. television.
2770 Kastrup
Email: kontakt@preloved.dk
Right of complaint
The Purchase Act's defect rules may apply to goods purchases. When you shop with us as a consumer, you have a 2-year right to complain. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour. You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months after the defect is discovered, the complaint will always be timely. All complaints must be reported to us via e-mail to kontakt@preloved.dk
To minimize the risk of misunderstandings, we do not receive and assess complaints by telephone. We initially assess, via forwarded images and/or videos, that the item must be returned to us, this means that we need to inspect the product at the workshop. This does NOT mean that the complaint is justified. When an item must be sent to us as a complaint, it must be done via our complaint form, which we send in individual cases. It is important that the complaint form is filled in thoroughly, and always with the order number and description of the problem. We do not accept packages sent to us without our consent and which have not been sent through our return link, unless otherwise agreed in writing.
Changes to Terms
Preloved.dk can change our trading conditions at any time. As a customer, you will be notified of this if it has an impact on your business with us.
Cookies
We use cookies for the simple purpose of making it a better experience when you use our site. They are completely and utterly harmless.
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with LUXUU ApS and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller for Preloved.dk is LUXUU ApS
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kontakt@preloved.dk
Access to complaints
If you as a consumer want to complain about your purchase, you must contact kontakt@preloved.dk . If we are unable to find a solution, you can send a complaint to:
Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - https://ec.europa.eu
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
Preloved.dk
Email: kontakt@preloved.dk
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
________________________________________________________________
Ordered it: ____________________ Received it: ____________________
Name of the consumer: _________________________________________________
Consumer's address: ____________________________________________
Consumer's signature: ____________________________ Date: _______
(only if the content of the form is communicated on paper)